In the last few years, the IT landscape has changed dramatically. Cybersecurity threats are ubiquitous and it is not something that is going to go away. We hear new stories every day in which a ransomware or virus has hit an organization, paralyzing its systems and causing damage to its reputation, revenues and trust. A good example was the recent ransomware attack by the name WannaCrypt which infected many industries and left them paralyzed.
For decades Microsoft System Center Configuration Manager (SCCM) have helped enterprises manage hundreds or thousands of systems including asset management and security management solutions. But of late, enterprise users are no longer confined to desktops and laptops, but also smartphones, tablets and other mobile devices.
Today was handstand day at class and I was the only one who couldn’t get my legs straight up without a helping hand! Like the strong hands of Superman to keep me steady upside down.
But what was super was how the MicrolandOne app came to my help last Friday.
Ashish and I were to travel together to MDI Gurgaon for the summer placements. It was an early morning flight. As I reached the airport, I longed for a cup of hot coffee. After all, starting at 4 am does leave one groggy and I was longing for an energy burst.
We no longer live in a world where people debate if the cloud is right for them or not. Cloud has become a first class citizen. The word cloud is used in this article to indicate a compute model and not necessarily a place. There are two cloud models available to choose from - private and public. The combination of these two with orchestration in the midst gives you the ‘hybrid cloud’. This is where IT departments in most organizations live today.
A vision from not so distant future…..
You want your television to read your emails, you want your camera to upload pictures straight to your social media accounts, you even want your car stereo to fetch your contacts and make the necessary calls but are you aware of the uninvited friends you are making in the process of being overtly technology friendly?
The number of devices connected to the internet is mind boggling. More than a quarter of the world is using smartphones. An estimated 9 billion IoT devices are in operation as per International Data Corporation*. The world payments record data estimated that 426 billion non cash transactions took place in 2015 and global digital payments volume continues to increase with annual growth rate of 8-10%**. .That’s about 1.17 billion transaction per day or 13.5 thousand transactions per second. These numbers emphasize that we have an information explosion in front of us.
In my previous blog, traditional pricing models and the typical characteristics of public cloud management. So the question to ask is, will the long established pricing models work here? T&M is evergreen but risky for customers, thus forcing them to quickly move away from this model. Providers do not want to go with fixed price model either given the variable/agile nature. I’ve seen some providers trying to price it using the technology/service component based model such as per VM, per-network element, per-storage element, and so on.
Adoption of digital technologies, especially cloud, is at an all-time high and businesses are increasingly demanding managed service providers and IT organizations to cater to their dual-speed IT needs. Gartner calls this phenomenon Bimodal IT, others call it dual speed/mode IT, and so on. As usual there are many people for it and against it and I don’t think anyone meant agility at the cost of stability or vice versa.
Managed Services - on a lighter note, this is the business of outsourcing your problems so you don't have to deal with them. Managed service providers perform break-fix and/or on-demand services, and bill the customer for the time spent or activity performed. This often applies to predictable application or infrastructure environments and the user interface for such services is a self-service portal or a help-desk helpline.