POSTED BY : Sr. Director, EUS Practice
Tuesday, February 10, 2015

More often than not, organizations experience trouble with VDI post-implementation. Put another way, once implemented they find it hard to manage their VDI environment. Unfortunately, this is not a rare scenario. However, such pitfalls can be avoided provided you operationalize the VDI environment.

Operationalization aims at ensuring that the VDI environment is operational and managed in an organized manner post implementation during business as usual phase. This is a functional aspect of the VDI implementation which Microland strongly recommends.

Operationalization helps address the key operational parameters of VDI environment in an organization. For instance, while for one entity security concerns is the main driver behind VDI adoption, for another it may be enabling BYOD(Bring Your Own Devices) for the employees. Operationalization ensures that after the VDI roll out the VDI environment provides the right operational benefits depending on the customer's expectations.

Core Focus of Operationalization

The core focus of operationalization must encompass all layers of technology and services:
Implementing and managing VDI leveraging a service oriented approach thereby adopting "Desktop as a Service" model
- Designing & Implementing the service keeping User Experience in mind
- Defining the Service delivery model & framework
- Defining and developing policies, processes and guidelines to manage the VDI services and technology environment
- Determine the level of organizational readiness with respect to existing infra services, support structure, skills and defining the same to align with VDI services & support
- Implementing tools and process framework for Monitoring and measuring end user experience
- Managing the VDI platform layers and core infrastructure layers

Microland's 7-step 'Operationalization' approach to VDI Implementation:-

- Create an operational framework that enable VDI to function as a service offering and not be managed as a one-off situation
- Define standardized VDI services across Business Units for common SLA & support structure
- Define processes, procedures and guidelines to manage VDI services and environment lifecycle
- Identify and implement tools and technology to manage, monitor and measure performance parameters
- Plan & Focus on User Profile Management, Desktop Pool Management, Access Control & Identity Management, Virtual Infra Management etc.
- User Profile Assessment must be the first starting point
- UAT/pilot phase is essential to validate all the technology and operational functionalities before it moves to production roll out phase - "First time Right" is key

Key benefits of Operationalization:-

- Ensures a "First Time Right" deployment
- Ensures smooth management of VDI environment post-deployment
- Avoid unnecessary delays and user experience issue during roll out
- Seamless enterprise-wide transition to the new VDI environment
- Ensure a consistent end-user experience and well managed VDI environment.


Raj Kumar Thakur
Sr. Director, EUS Practice