Microland recognized as a Leader in the AIOps quadrant of ISG Provider Lens Study – Intelligent Automation Services 2024, US

Microland has been recognized as a Leader in the AIOps quadrant of the ISG Provider Lens Study – Intelligent Automation Services 2024, for the US region. This marks a significant achievement, as Microland advanced from being a Rising Star in the AIOps quadrant in 2023 to a Leader in 2024. We view this recognition as a testament to our unwavering commitment to delivering exceptional experiences and business value to our clients through resilient and efficient digital infrastructure, powered by Intelligeni Automated Ops.

In today’s Digital Era, the experience an enterprise delivers is critical to its success and competitiveness. Customers, partners, and stakeholders expect this experience to be seamless—any disruption can lead to dissatisfaction and loss of business. To deliver uninterrupted experiences, digital infrastructure must be high-performing, resilient, secure, and efficient. As digital infrastructure evolves and becomes increasingly complex, the demand for automation and AIOps platforms continues to rise.

Intelligeni is an AIOps platform designed to manage every aspect of your digital infrastructure—from applications and containers to network devices, serverless jobs, firewall rules, and more. As a unified AIOps platform, Intelligeni detects, diagnoses, and responds to any patterns that affect clients' digital infrastructure, ensuring the delivery of uninterrupted experiences.

The platform utilizes full-stack observability and learns the normal and anomalous behaviors within your systems through its Intelligeni Observe module. The Intelligeni Bots module then addresses irregular behaviors, employing hyper-automation to trigger actions and restore your system to its desired state. Automated Ops implements these actions and changes as code. When an action modifies the infrastructure, its configuration, or the governing policies, the Intelligeni Change module applies transaction semantics to return the infrastructure to a consistent state.

Finally, the Enterprise Service Management module, Intelligeni Center, provides the human interface to Automated Ops. Here, users can submit service requests and view detailed system health insights. Operations engineers also use this module to resolve scenarios not previously encountered by Automated Ops. Through the Intelligeni Insights module, real-time, data-driven insights are provided for informed decision-making, with persona-based dashboards offering over 800 KPIs.