Managed services for predictable costs and improved user experience

The client is a Fortune 500 mass media and entertainment organization based in the US. With 62,000 employees and revenue of US$ 32.9 billion (2017), it has major interests in broadcast, pay television, film production and amusement parks.

The client needed a solution to manage its O365, F5, Firewall and Cloud services in order to ensure:

• Predictable costs
• Lowered downtime
• Improved user experience
• A secure cloud environment
• Reduced IT burden

Various technology partners with global reputations had failed to deliver the business goals - Microland was therefore under pressure.

Microland did an assessment of the client’s environment and developed an ITIL-based custom solution to meet business needs and ensure zero incidents resulting from change. The technologies and processes used were:

• Terraform, GitHub
• Juniper and Cisco ASA Firewalls
• O365 public folder migration
• AWS/Azure Cloud billing dashboard
• GOP audit
• O365 SOPs/processes for migration

O365, F5, Firewall and AWS/Azure suite are the organization’s back bone. Failure or disruption can cause reputation and revenue loss. Microland’s methodical assessment, planning and implementation of the solution ensured:

• 100% availability for Firewall, F5
• 100% incident SLA
• Secure cloud environment
• Zero downtime O365 public folder migration