Reduction of False Alerts by More than Fifty Percent

Microland Client is an estate agency, residential and commercial property consultancy. The client along with its American affiliate is one of the world's largest global property consultancies.

The client has SolarWinds application hosted on Azure VM which monitors whole environment, all aspects of server, CPU, Memory, Network devices, Routers, Firewalls. SolarWinds Orion Network Performance Monitor is the service utilized to detect, diagnose, and resolve network performance problems and outages. Alert Definitions are configured to triggered to generate alerts based on the trigger conditions defined.

The client ask is to optimize the alerts i.e., to minimize and reduce false alerts generation, And to create Incidents in ServiceNow for each alert triggered in SolarWinds, So that the issue is reported respective team for resolution to have track of Alert count, SLA, and other metrics.