Prioritizing people as we size up opportunity

For 32 years Microlanders have relentlessly pursued reliability, stability, and predictability — innovating infrastructure that performs with zero drama. Recently our pursuit of reliability faced a unique challenge: 4,500+ Microlanders around the world dug deep to shift over two million clients to working from home.

And they did this while also caring for families, friends, and communities through a time of profound loss and challenge.

Our clients were immensely grateful.

And now as economies start to bloom, so are visions of what’s possible. Fluid, adaptable workflows that were battle-tested over the past year will boost innovation. Middle-market clients are eagerly plotting their digital aspirations — as we help them regard legacy systems as a flexible asset. Automation everywhere and endpoint proliferation are embraced — despite security vulnerabilities made more dire in the face of global threats. The expectations of all is that Microlanders will continue to deliver reliability, stability, and predictability.

And here in India — where Microland has our Global HQ — Microlanders revealed their true colors in a different way, as we came together to do everything in our power to support family and communities stricken with COVID-19 — attempting to bring an entirely different type of stability to a dire situation.

I am humbled by the strength of character that runs through this workforce. The impulse to prioritize people and lend a hand to those in need is core to who we are.

As a technology leader, community member, and trusted partner, Microland steps into our 32nd year honored to help lead the digital transformation that will accelerate global prosperity: prioritizing people on a global stage.

- Pradeep Kar, Chief Microlander

Predictability, reliability, stability — and now, flexibility at scale

The world is coming together to flatten the curve. Doing our part, Microland is helping our clients innovate a safe bridge to the future — redefining business-as-usual through a time of turmoil to get to a point where expansive digital services are reliably and securely delivered anywhere.

In the COVID impacted world, Microland is making digital happen for enterprises with a laser focus on services that are more relevant to our clients and prospects than ever before:

Modern Workplace services: Enabling working from home via VDI, desktop-as-a-service, uniﬁed end point management and collaboration tools roll-out & adoption.
Network Services: Supporting new normal of working by designing, deploying and scaling network infrastructure including VPN and Software defined LAN & WAN rollouts.
Cloud Services: Accelerating digital transformation journey by enabling hybrid cloud deployment to support critical workloads and ensuring business continuity.
Smart Security Operations Center: 24x7 Operations center monitoring all points along a digital journey ensuring that clients are covered in their pursuit to support a world in transition.

Making digital happen is faster and more precise than ever before as we help our clients evolve and respond to the great global reset.

WINNING WORKPLACES COVID and beyond

As COVID-19 continues to disrupt and redefine the way people interact personally, socially and professionally, the need to stay connected has become more critical than ever. And workplaces will never be the same again.

Microland’s Workplace offerings and methodology enables organizations to re-calibrate their workplace architecture. Our extensive experience in cloud-first / mobile-first solutions, proactive & self-healing endpoint Management and SDI certified Service Desk will ensure that our Clients are ready to deal with the “new normal” in a business-as-usual mode with enhanced productivity and superior user experience.

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Our clients’ words

Always a trusted partner

Remote or Onsite, Microland delivers “white glove” service – every time. Working tirelessly for our cause, Microland has been a trusted partner during these challenging times

Erika Walk, Senior Director, Digital Business Services, Waste Management
Collaboration to succeed together

I am delighted to have received confirmation that the Weir Operations Centre has gone live today. I’d like to recognise the highly collaborative approach, between the Weir and Microland team in delivering this new service which is a great start to what I hope to be a long-lasting and successful partnership in the years to come. For this to have been delivered on target in the midst of COVID-19 lockdowns across the world stands testament to the commitment and adaptability of both teams. A huge thank you for all your efforts.

Garry Fingland, Chief Information Officer, The Weir Group
Seamless support even during challenging times

Microland’s dedication in supporting our business during the COVID transition was outstanding. They went far beyond normal service levels to support us and this is a product of our strong, and ongoing relationship. In particular we would like to thank the SDI accredited Global IT Service Centre for handling the huge surge in call volumes so capably – this was a key factor in ensuring our colleagues adapted to their new working arrangements as quickly as possible.

Paul Greenwood, Chief Information Officer, Clifford Chance
Going above and beyond the normal

My sincere appreciation and thanks to all the Microland staff, both in the UK and in India, for their rapid response to our needs resulting from the COVID-19 outbreak. Microland delivered on several critical IT infrastructure initiatives in a very short period of time which enhanced the Council’s capability to respond to our citizens. Microland has been a true partner for several years and has always demonstrated a culture of professionalism and flexibility. This crisis required a degree of response above and beyond the expected, and the Microland team addressed every challenge in full.

Edward Axe, Director ICT (CIO) & Property Services, Ealing Council

Enabling the new normal

Leading Consulting firm

Microland team was involved in commissioning the VDI infrastructure for Tax and Assurance teams of a leading consulting firm so that they can work from home. This infrastructure can support 1,000 + users across US and Europe. Also, the Microland’s Teams adoption team handled a 1,100 % increase in volume of queries arising out of the fact that 200 K users started using Microsoft Teams during a space of 2 weeks
Leading Public Services provider in the UK

The Microland team set up a complete IT infrastructure for a 5,000-seater call center just under two weeks. This call center setup as a part of our engagement with a customer who provides public services, primarily in the UK, supporting UK citizens with information, advice & support regarding COVID-19.
Leading waste and Environmental Services company

Microland teams in the new operating model setup the VDI infrastructure for a leading waste, and environmental services company enabling 18,000 end users to work from home
Global IT solution provider

A US Bank is a customer of Microland’s IT solution customer, which services different US state governments. This bank issued 3 Million new payment cards in one day for citizens who filed unemployment claims. This meant the underlying Oracle infrastructure had to handle 30 % more transaction overnight. Microland team executed the configuration and performance tuning of the database in four hours.
Leading UK city Council

Microland designed and built a MS Dynamics based CRM & workflows in two weeks to enable a UK Council to contact vulnerable people impacted by COVID to identify their need for social contact, grocery needs, etc. Based on the information collated the workflow engine triggers various actions by different council departments. This application is being used by 100 + UK’s citizen services team and information related to 3,000 + citizens have been updated using this application during the last two weeks
India’s leading life insurance organization

Microland team enabled 90% of business users to work from home. Microland team executed a number of key initiatives including enabling Airwatch clients on 2,500 handheld devices and, Desktop & VPN configuration across 600 + laptops. Microland has been continuing to support customer’s IT infrastructure comprising data center support, service desk and end user support via a remote team and has met all the SLA commitments during this period of crisis.
The National Commercial Bank (NCB), Saudi Arabia

Microland team realized the business objective of ensuring the desired number of branches and users were operational during the lockdown period. The team provided ATM and Network IT support for 550 + branches for not only the operating branches but also for the non-operating ones. Microland configured and delivered 1,000+ laptops and supported 1,500 + business users to access the applications and systems from home in a span of 3 weeks. The team implemented Whatsapp based IT service support application in addition to the ITSM service desk and resolved more than 2,200+ tickets during this transition phase. 70% - 90% of Engineers were available at the bank’s premises and supported 1,500+ users who did a direct walk-in and sought support.

Abrupt transition to a new normal

Nearly overnight, Covid-19 ushered in a new way of working — forcing innovation in isolated working and collaboration. Microland responded with focus and speed to move its own global workforce to 100% WFH in 10 days while also shifting several large clients to WFH in record time. To meet the WFH imperatives of accessibility, reliability, and security, Microland deploys best in class VDI, remote access, and collaboration tools to meet — or even beat — productivity norms in these times that are anything but normal.

We’re here to help transform your IT infrastructure, innovating a safe bridge to the upside within the new normal.

Solutions for the new normal

Desktop-as-a-Service

Solution

Desktop-as-a-Service

How do you get PCs to last longer, work without hard disk crashes and use less power? Smart organizations are doing this by getting their desktops remotely hosted.