Virtual Apps and Desktop

© 2020 MICROLAND LIMITED | Winning Workplaces | Virtual Desktop and Applications Infrastructure 17 Methodology To start with Microland defines use cases by profiling the different user groups in the enterprise. This helps the client gain an understanding of the application usage pattern, desktop load and the design requirements of a right-fit user profile for the client’s virtual desktops. Based on this information, Microland enhances the existing desktop virtualization infrastructure building a robust design weaved around OS image and user profile management. Both hardware and network Assess and Discover Design and Deploy Onboarding Lifecycle Management • Introduction • Assess and Discover tool Configuration and Deployment • Interviews with EUC stake-holders • Business and Technology analysis • Inventory and Discovery of User Behavior and Workload, Software Inventory Experience • Suggest right FIT solutions • Build Virtual Desktop and Apps Roadmap • Detailed Findings Report • Bill of Materials (BOM) • TCO Analysis • Architecture Design (HLD / LLD) • Scope and Project Plan • Deployment Workbooks • Pre-Requisite’s Worksheets • Integrate with Application, Networks and Core Infrastructure • Setup Virtual Desktop and Apps • Environment (Citrix / VMware / Microsoft) • Setup Private / Public cloud Environment • Implement Application Virtualization & User Environment • Build Documentation • Phased User Rollout • Build, Customize and Optimize Master Images • Configure Profile and Application Policies and Controls • Create Application Layers • Build Desktop Pools • Configure Virtual Desktop and Apps Policies & Controls • UAT (User Acceptance test) • Optimize and Troubleshoot issues • Knowledge Transfer • Operational Procedures and Support Handoff Documents • Incident, Change and Problem Management • Custom Hour Support • XLA (User Experience) and SLA Driven Management • Account Management and Governance • Monitoring and Reporting • ITIL Aligned Service Management • Break Fix and Patch Management • Provide L2, L3 and L4 Support • Continues Monitoring and Optimization of Environment • Drive User Adoption architecture are optimized to boost performance. Microland also undertakes the designing, patching and distribution of the client software component of the solution. Microland assists the client in realizing a better approach to Thinapp implementation and built a high-level design across different areas of operations including disaster recovery. This also helps the client capture performance metrics that could measure the efficiency of their Virtual Desktop and Applications implementation. Milestone - 1 Phase - 1 Phase - 3 Phase – 2 | Future State Production Design – Build – Onboarding Milestone - 2